Refund and Cancellation Policy

Refund Policy

Refunds are processed according to the cancellation terms stated above. If eligible, refunds will be issued:

• To the original payment method used during booking.
• Within 5–7 business days after the cancellation is confirmed.

Non-Refundable Charges

The following fees are non-refundable under any circumstances:

• Service fees and administrative charges.
• Toll, parking, or any additional expenses incurred before cancellation.

Modifications & Special Requests

If you need to modify your reservation, please contact us as soon as possible. We’ll do our best to accommodate your request, subject to availability and possible rate adjustments.

For any questions regarding cancellations or refunds, please contact the TOWN24RIDE customer support team.

Cancellation Policy

1. Standard Reservations (Airport & Non-Airport)

• More than 24 hours before pickup: No cancellation fee; full refund issued.
• 8 to 24 hours before pickup: 35% of the fare will be charged.
• Less than 8 hours before pickup: Full fare will be charged, and no refund will be issued.

2. Hourly & Special Event Bookings

• More than 24 hours before pickup: No cancellation fee; full refund issued.
• 8 to 24 hours before pickup: 35% of the fare will be charged.
• Less than 8 hours before pickup: Full fare will be charged, and no refund will be issued.

3. No-Show Policy
A reservation is considered a no-show if:

• The passenger is unreachable and the chauffeur has waited beyond the complimentary waiting time.
• The client fails to appear at the designated pickup location.
• No prior cancellation notice is provided.

In all no-show cases, the full fare will be charged, and no refund will be issued.